The Citizens' Call Centre (CCC) is a single window, IT enabled facility of Government that enables citizens and Government to interact effectively. Call Centre is envisaged to enable the Government to Citizen (G2C) interface for the quick delivery of critical information, which is otherwise either inaccessible or difficult for the Citizens to trace. The relevance of a Government/Public Call Centre is more important in the context of increased focus on e-Governance and with the implementation of the Right to Information Act 2005 i.e, providing information to the citizens in a user-friendly manner. CCC is providing all the services in a 24*7 fashion and working on all calendar days except national holidays. The calls are being answered by a team of Call Centre Executives, who are highly experienced and skilled professionals. The call centre number is 155300.

Kerala Public Service Commission, Economics and Statistics department etc. has started to avail the services of Citizens Call Centre and public can avail the information of PSC through Citizens Call Centre.

The Citizens Call Center located at Thiruvananthapuram provides, over telephone, information relating to common citizens transaction. The information provided would include,

1. Details of schemes, programmes, entitlements, welfare benefits etc.
Details of popular services such as ration card, driving license, building permit, employment registration etc.

2. Modalities of accessing such entitlements/benefits.

Procedures for accessing various kinds of certificates such as nativity, caste, transfer of residence etc

The main features are

• Information pertaining to various Government departments and Sutharyakeralam (complaint registration of Government departments) included in the project
• Manned by people well versed with the relevant Acts, Rules and procedure
• Full fledged data base with more than 2000 Government processes
• Key search facilities incorporated in the software for speedy access
• Operates on all days except National holidays in a 24*7 manner
• Accessible from anywhere in the state using the number 155300 at local call charges (Mobile users may prefix 0471)
• Networks other than BSNL may use 0471-2335523, 0471-2115054 or 0471-2115098
• State Consumer Helpline can be accessed through the toll free number 1800-425-1550